United Arab Emirates
Posted 5 years ago

We are looking to recruit NIGHT Receptionist/ Auditor for our client place near Hounslow with experience.

  • Ensure that all guests who stay at the hotel are completely satisfied and all interactions with them are handled in a very professional manner right up to the payment of the bill.
  • Carry out all the day-to-day operations associated with the guests.
  • Managing the hotel petty cash and the sale of rooms in the hotel
  • Welcome the guests whether on the phone or in the hotel and ensure that the check-in and check-out procedures are very well handled.
  • Anticipates guests’ needs and takes them into consideration.
  • Handles any guest complaints and/or remarks; provides a response as soon as possible.
  • Has an impeccable attitude which conveys the image of the brand and hotel
  • Ensure that the quality of service offered to the guest is in accordance with the company and Brand standards.
  • Take part in departmental meetings as well as with training sessions organized by the hotel.
  • Respects the procedures concerning invoicing and cash operations
  • Manages the cash under his responsibility and ensuring cash float are checked at the start and end of shift.
  • Liaise with all other departments for all Guest related matters.
  • Be flexible to replace any other colleagues in another department or in a sister property.

You must be able to work over a fully flexible rota and also be committed in achieving a quality service to our guests.Please send us your CV with covering letter
Job Type: Full-time

Job Type: Full-time

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